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Go to the shop#Frequently asked questions
Find answers to common questions about our Broom Bush Tea, shipping, returns, and more. If you still have queries, feel free to reach out to our support team — we're happy to help!
How long does it take forhome delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
1. What makes Broom Bush Tea different from other tea brands?
Our teas are handcrafted with 100% organic, ethically sourced herbs and created with intention. Every blend is formulated to support your wellness journey — naturally and holistically — using family-passed herbal traditions and community knowledge.
2. Are your teas FDA approved?
Our teas are blended and packaged in an FDA-registered facility. While herbal teas are not "approved" by the FDA in the same way pharmaceuticals are, we follow strict safety and quality protocols to ensure you receive the highest standard of care.
3. Do you ship internationally?
At this time, we ship throughout the United States, but we’re working on expanding to international customers. Follow us on Instagram or sign up for our newsletter to stay updated!
4. How should I store my herbal tea?
Store your tea in a cool, dry place away from sunlight. Keep it sealed in its original pouch or a glass jar to maintain freshness, potency, and flavor.
5. Can I drink your teas every day?
Yes! Most of our blends are safe for daily use. However, we always recommend checking with your healthcare provider, especially if you are pregnant, nursing, or taking medication.
6. What is your return or refund policy?
Due to the nature of consumable products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us at broombushtea@gmail.com within 7 days and we’ll make it right.
7. Do you offer wellness consultations or personalized tea blends?
We’re working on it! Our long-term vision includes personalized herbal care. Stay connected via email or social media for updates on future offerings.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
